Putting Customers In Their Place
CEO Hal Rosenbluth chronicled the incredible success of his travel-services firm, Rosenbluth International, in...
The Customer Comes Second.
Love that title!
Who comes first? Don't be silly, says Hal; it's employees. That is - and this, dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
You get it, right?
Jane Galbraith is the Owner of Market Route Mapping, Non Executive Director, Board & Committee Member and a Business Mentor with Scottish Chambers of Commerce. She writes and speaks about developing staff and growth in businesses.